NASHVILLE, Oct. 06, 2022 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of Customer Contact Week (CCW) Nashville 2022, October 12-14, 2022. CCW, the world’s largest customer contact event series, brings together leaders in customer service, customer experience and contact centers. During the conference, ibex will host an invitation-only lunch with CX leaders and industry influencers on Thursday, October 13.
“We are thrilled to connect with industry leaders at CCW Nashville to share best practices and proven CX strategies that drive customer satisfaction, retention and loyalty,” said John Thompson, Global Head of Sales at ibex. “In this challenging economic environment, it’s more important than ever for companies to create smooth, transparent, and data-driven CX programs or risk losing customers to more nimble and scalable competitors. ibex is a leader in seamless global omnichannel CX solutions tailored to the digital marketplace and delivers an incredible employee culture and experience to help recruit and retain top talent, which leads to the best CX for our clients.
A team of ibex CX experts will be on hand to share best practices and the latest technologies to improve customer interactions, contact center performance and customer results, while reducing operating costs.
“Combining our world-class talent and tremendous culture with ibex’s award-winning Wave X technology platform enables us to deliver next-level CX solutions for many of the world’s leading brands,” added Thompson. “We can help you solve your CX challenges.”
Launched in 1999 as Call Center Week, CCW is the world’s largest series of customer contact events. With the balance of conference and expo, CCW is where those responsible for customer service, customer experience, and contact centers come together. CCW is brought to you by the Client Management Practice – the industry’s analyst, advisor and network for all things client management.
ibex provides innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology and end-to-end customer engagement solutions to help businesses acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model comprised of 34 operational facilities around the world, while deploying next-generation technology to deliver superior customer experiences to many of the world’s leading retail businesses. retail, e-commerce, health technology, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 30,000 employees along with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding more than 2 .2 billion in lifetime revenue every year and delivering a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ae9d24da-6b6a-4f87-b725-1a31ec7a838a
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